Type of Information Collected
We receive, collect, and store any information you enter on our Site or provide to us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We collect personally identifiable information (including name, e-mail, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile details.
How Information is Collected
When you conduct a transaction on our Site, as part of the process, we collect personal information you give us, such as your name, address, and e-mail address. Your personal information will be used for the specific reasons stated above only.
Why We Collect Personal Information
We collect such non-personal and personal information for the following purposes:
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To provide and operate our Site
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To provide our users with ongoing customer service assistance and technical support
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To be able to contact our visitors and users with general or personalized service-related notices and promotional messages
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To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services
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To comply with any applicable laws and regulations
How We Store, Use, Share, and Disclose Personal Information
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set forth by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers.
Site Visitor Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or money owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact your to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and/or postal mail.
How to Withdraw Consent to Collect Personal Information
If you do not want us to process your data any longer, please contact us at springhillcandleco1@gmail.com or send us mail to:
Spring Hill Candle Co
1256 Burgundy Ct.
Spring Hill, FL 34609
Privacy Policy Updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Site. If we make material changes to this policy, we will notify you here that it has been updated for you to be aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions
If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us springhillcandleco1@gmail.com or send us mail at:
Spring Hill Candle Co
1256 Burgundy Ct.
Spring Hill, FL 34609
Privacy Policy
Terms and Conditions
These terms and conditions (the “Terms and Conditions”) govern the use of www.candlesmadepure.com (the “Site”). This Site is owned and operated by United A4E, Inc. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of United A4E, Inc. and the Site’s creators. This includes, but is not limited to, images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
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You are solely responsible for your account and security and privacy of your account, including passwords or sensitive information attached to that account; and
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All personal information you provide to us through your account is up to date, accurate, truthful, and you will update your personal information as/if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate the Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
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Candles
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Candles-making kits
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Candle supplies
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images.
We reserve the right to modify, reject, or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription please consider the following information and follow the listed steps:
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Subscriptions may be cancelled at any time.
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To prevent the next subscription fee from being billed seven (7) days prior to the next subscription box shipment all Customers must email Spring Hill Candle Co at springhillcandleco1@gmail.com at least 14 days in advance to the next billing day.
Payments
We accept the following payment methods on our Site:
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Debit/Credit Card
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Pay
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Amazon Pay
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Paper payment (check, money order, cashier’s check, etc.) via mail
All orders will not be shipped until payment is received.
When you provide us with your payment information you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel your order or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site the goods will be delivered through one of several different carriers, including USPS, FedEx, and UPS. Live estimated delivery times will be provided during the checkout process.
Spring Hill Candle Co’s handling time is one (1) to five (5) days from the date your order is placed and payment is completed.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times may not include weekends and/or statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase, unless otherwise specifically noted at the time of your order.
If you purchase goods from us for delivery to a destination outside the United States, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, the Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
United A4E, Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses, including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless United A4E, Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, losses, damages, liabilities, and expenses, including legal fees arising from your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Florida.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of the Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
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Phone: +1 (727) 314-3243
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Mailing Address: 1256 Burgundy Court, Spring Hill, FL 34609
You can also contact us through the Contact Us form available on our Site’s Homepage (https://www.candlesmadepure.com/).
Effective Date: 1st day of July, 2023